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Warranty Information

Enersound Products Warranty and Replacement Information

NEW LIMITED LIFETIME WARRANTY ON R-120 Receivers, T-500 Desktop transmitters and TP-600 Portable Transmitters purchased after May 15, 2019.  For products purchased before May 15, 2019, or for any other product, please read product manual for warranty information.

Enersound warrants its T-500 desktop transmitter, TP-600 portable transmitter as well as its R-120 receiver to be free from defects in workmanship and material under normal use and conditions for the useful lifetime of the product from date of purchase from an authorized dealer. All other parts, including headphones, microphones, antennas, power supplies, cases, cables and other accessories are warranted for one year from the date of purchase. This warranty is only available to the original end purchaser of the product and cannot be transferred. If the product is determined to be defective, Enersound will repair or replace it, at its discretion, at no charge. Customer must pay for shipping.  This warranty is void if damage occurred because of misuse or if the product has been repaired or modified by anyone other than a factory-authorized service technician. Warranty does not cover normal wear and tear on the product or any other physical damage unless the damage was the result of a manufacturing defect. Damage due to battery leakage, water, sweat, corrosion, humidity, extreme temperature, chemicals or any other external factor is not covered under this warranty.

Enersound has no control over the conditions under which this product is used. Therefore, the company disclaims all warranties not set forth above, both express and implied, with respect to the T-500/ TP-600 transmitter and R-120 receivers, including but not limited to any implied warranty of merchantability or fitness for a particular purpose. Enersound manufacturers,  distributors and/or  dealers shall not be liable to any person or entity for any medical expenses or any direct, incidental or consequential damages caused by any use, defect, failure or malfunction of the product, whether a claim for such damages is based upon warranty, contract, tort or otherwise. The sole remedy for any defect, failure or malfunction of the product is replacement of the product. This warranty does not cover reimbursement for your costs of removing and transporting the product for warranty service evaluation or installation of any replacement product provided under this warranty. No person has any authority to bind Enersound to any representation or warranty with respect to the Enersound T-500/ TP-600 transmitter and R-120 receivers or with respect to any other product. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on how long an implied warranty lasts, and the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This warranty applies to products sold only within the United States of America and does not cover products sold AS IS or WITH ALL FAULTS. For products sold outside the U.S., please consult with your local dealer about the terms and conditions applicable in your country. Proof of purchase in the form of a bill of sale, invoice number or receipted invoice, which is evidence that the unit is within the warranty period, must be presented to obtain warranty service. If you experience any issues with your T-500/ TP-600 transmitter and/ or R-120 receivers, send an email to support@enersound.com with your name, address, phone number and a complete description of the problem. We will respond to you as soon as possible and if it is necessary to return the product for service, your Customer Service Representative will give you a Return Authorization Number (RAN) and shipping instructions. For more information, visit www.enersound.com. You may also call 1-305-731-2416 or our toll-free number 1-800-644-5090 within the U.S.

Enersound warrants its carrying cases (CAS-10, CAS-25, ATA-21, ATA-30 and ATA-50) to be free from defects in workmanship and material under normal use and conditions for one year from date of purchase.

The following conferencing equipment (DU-300, CH-300, CU-300) carries a 1-year limited manufacturer’s warranty to be free from defects in workmanship and material under normal use and conditions.

Enersound IC-12 and CU-12 multi-language interpreter system carries a 1-year limited manufacturer’s warranty to be free from defects in workmanship and material under normal use and conditions.

Enersound PA-200 waistband voice amplifier carries a 1-year limited manufacturer’s warranty to be free from defects in workmanship and material under normal use and conditions.

Enersound table-top and sound-proof booths carry a 1-year limited manufacturer’s warranty to be free from defects in workmanship and material under normal use and conditions.

All other products and accessories are warranted for one year unless otherwise stated in the product manual or description.

This warranty is only available to the original end purchaser of the product when purchased through an authorized Enersound dealer. Please check the product manual for warranty details and limitations or contact us with any questions.

Warranty does not cover normal wear and tear on the product or any other physical damage unless the damage was the result of a manufacturing defect.

This warranty is void if damage occurred because of misuse or if the product has been repaired or modified by anyone other than a factory authorized service center.

Product that is not covered under warranty shall be repaired or replaced with a unit of similar type and condition based on a flat fee. Contact Enersound for details.

Enersound shall bear no responsibility or obligation with respect to the manner of use of any equipment sold by it. Enersound specifically disclaims and negates any warranty of merchantability or fitness of use of such equipment including, without limitation, any warranty that the use of such equipment for any purpose will comply with applicable laws and regulations. The terms of the warranty are governed by the laws of the state of Florida.

This limited warranty, prices, and the specifications of products are subject to change without notice.

*Nominal Fee: currently $17.00 per receiver plus shipping costs.